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Material: 18ct Gold Gold Option: Yellow or White Gold Stem Thickness: 0.8mm (20ga) Stone Option: Clear Crystal Stem Style: Dog Leg, Pony-tail or Straight Setting Size: 1.5mm or 2mm

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Delivery Schedule:

We endeavour to ship your order within 24 hours and you will be notified by email that the goods have been shipped with a tracking number.

In the rare case that your ordered item is not in stock you will be contacted with alternatives (if possible) and the option of a full refund. Upon request, you can be notified when and item is back in stock. If you are in urgent need of a particular item please contact us via enquiries@pierceoff.com.au and we can advise on availability.

All gold items may take up to 14-28 working days to be manufactured and delivered back into our warehouse. You will be notified if your custom piece has to be manufactured, and depending on the price may be asked to confirm the order as no returns will be accepted for custom products.

Tax Charges: All prices listed on our website are in Australian dollars and include the applicable rate of GST. All international orders are GST free. Orders from within Australia with incur the GST tax and the breakdown of this will be displayed on the final checkout page. (GST Tax is subject to change)

PierceOff is not responsible for any import, customs duties and/or taxes for international orders, nor are we responsible for the failure of customs to clear the order.

Sale and Clearance Items: Any sale or clearance items are whilst stocks last unless otherwise indicated.

Returns Policy: Due to the nature of the products, we cannot exchange or refund purchased products if you have changed your mind. We do accept the return of faulty goods for credit or replacement. You must contact us within 5 working days of receiving your order to advise us if you have received faulty goods. We will either offer a replacement, full refund, credit or substitution at our discretion.

Methods of Payment: All orders are pre-paid. We accept credit card, debit card or Paypal.

We accept the following Credit Cards: Visa, MasterCard and Debit Card. (No American Express/AMEX) We require the cardholder’s name, address, the credit card number, expiry date and the CCV (the last 3 digits of the number on the signature strip of your credit card).

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