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Shipping & Returns

 

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RETURNS POLICY

Thank you for shopping with PierceOff Australia!

ALL RETURNS AND/OR EXCHANGES MUST BE APPROVED BEFORE RETURNING TO OUR WAREHOUSE.
We do not accept unauthorised returns and all returned orders that have not been approved will be held at our warehouse without refund or return at our discretion. Returns will also be approved at our discretion for replacement, full refund, credit or substitution. Once returns have been approved, the customer will be issued with an official Returns Form which must be filled out and sent back with the items to our preferred address. All returns are required to be sent back with tracked/registered shipping and the tracking number must also be supplied to us prior to sending the package.

To be eligible for returns and due to the nature of the products all items must not be removed from their sealed plastic packaging before being returned.

If you would like to return your item, please email us at enquiries@pierceoff.com.au with your full name, order number and reason for return. The subject line must be ‘Returns Request: (Full Name)’.

Thanks!
The PierceOff Team

Please note that all of our items are sold singularly unless otherwise stated. All of our items are supplied in factory condition, new and unused. Our items are not pre sterilised unless stated on the original manufactures packaging and where this packaging has not been damaged in any way. We provide alcohol swabs with every order for your health and safety.

 

 

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SHIPPING TERMS

SHIPPING (AUSTRALIA)

We offer Standard, Registered and Express Shipping to the whole of Australia. Please read the below disclaimer before placing your order. We endeavor to dispatch all of our orders within 1-2 Business Days and please note that Express Post items will have higher priority than Standard or Registered orders. We do not offer a guarantee that your order will be dispatched if it is placed before a certain time. Didn’t receive a tracking number? Email us at enquiries@pierceoff.com.au.

DISCLAIMER (WHOLE WORLD):

Standard Post’s estimated delivery times are 2-8 business days (according to Australia Post) however we have experienced it taking anywhere up to and over 28 business days to arrive, especially in remote areas (Registered Post can also take well over their estimate to arrive). This is an untracked form of shipping and PierceOff takes no responsibility for any lost parcels. All delivery times and methods are completely up to Australia Post, as soon as we dispatch our orders it is out of our hands. If your order takes over 10 business days to arrive (or over the maximum estimated delivery time) after being dispatched please email us at enquiries@pierceoff.com.au. Any returns, refunds or exchanges for lost items are completely up to the discretion of PierceOff. We strongly recommend the use of Registered or Express Shipping for ease of mind and tracked delivery.

SHIPPING TIMES:

Standard Post:
Australia Post Delivery Times: 2 – 8 Business Days
Registered Post (Tracked Shipping):
Australia Post Delivery Times: 2 – 8 Business Days
Express Post (Tracked Shipping):
Australia Post Delivery Times: Next Business Day (Australia Post overnight area addresses only) OR 2-3 business days.

COSTS:
Standard Post costs $3 for all orders under $15. Orders under $15 can upgrade to Registered Post for $7.50 and Express Post for $11. All orders over $15 and up to $45 are eligible for FREE Standard Shipping (please read the disclaimer above). Orders over $15 and under $45 can upgrade to Registered Post for $4.50 and Express Post for $8. All orders over $45 receive FREE Registered Post and you can upgrade to Express Post for $6. FREE Express Post is offered for all orders over $90.

 

SHIPPING (NEW ZEALAND)

All amounts are in Australian Dollars (AUD) and include GST at the then applicable rate.

SHIPPING TIMES:

Standard Post:
Australia Post Delivery Estimate: 7 Business Days or over
Registered Post (Tracked):
Australia Post Delivery Estimate: 7 Business Days or over
Express Post (Tracked):
Australia Post Delivery Estimate: 3 Business Days or over

COSTS:
Standard Post costs $8 for all orders under $15. Orders under $15 can upgrade to Registered Post for $18 and Express Post for $30. All orders over $15 and up to $45 cost $4 for Standard Shipping. Orders over $15 and under $45 can upgrade to Registered Post for $16 and Express Post for $28. All orders over $45 receive FREE Standard Post and you can upgrade to Registered Post for $7 and Express Post for $22. FREE Registered Post is offered for all orders over $90 and you can upgrade to Express Shipping for $18.

 

SHIPPING (ASIA AND INDIA)

All amounts are in Australian Dollars (AUD) and include GST at the then applicable rate.

SHIPPING TIMES:

Standard Post:
Australia Post Delivery Estimate: 12 Business Days or over
Registered Post (Tracked):
Australia Post Delivery Estimate: 12 Business Days or over
Express Post (Tracked):
Australia Post Delivery Estimate: 5 Business Days or over

COSTS:

Standard Post costs $8 for all orders under $15. Orders under $15 can upgrade to Registered Post for $20 and Express Post for $45. All orders over $15 and up to $45 cost $5 for Standard Shipping. Orders over $15 and under $45 can upgrade to Registered Post for $18 and Express Post for $42. All orders over $45 costs $3 for Standard Shipping and you can upgrade to Registered Post for $13 and Express Post for $27. All orders over $90 are eligible for FREE Standard Shipping and can upgrade to Registered Post for $8 or Express Post for $27.

 

SHIPPING (REST OF WORLD)

Excluding The United States of America and Canada. All amounts are in Australian Dollars (AUD) and include GST at the then applicable rate.

SHIPPING TIMES:

Standard Post:
Australia Post Delivery Times: 12 Business Days or over
Registered Post (Tracked):
Australia Post Delivery Times: 12 Business Days or over
Express Post (Tracked):
Australia Post Delivery Times: 7 Business Days or over

COSTS:

Standard Post costs $10 for all orders under $15. Orders under $15 can upgrade to Registered Post for $20 and Express Post for $50. All orders over $15 and up to $45 cost $7 for Standard Shipping. Orders over $15 and under $45 can upgrade to Registered Post for $18 and Express Post for $45. All orders over $45 costs $5 for Standard Shipping and you can upgrade to Registered Post for $13 and Express Post for $35. All orders over $90 are eligible for FREE Standard Shipping and can upgrade to Registered Post for $8 or Express Post for $30.